Free delivery applies to all electric bike orders to locations within 2.5 hours of our address (excluding London). This is personal delivery we do not believe recieving a box and having to assemble a bike is good customer service for a premium product. Your order can also be collected from our shop. We assemble, inspect and test ride all bikes before they leave our premises. Prior to delivery we call you to arrange a mutually convenient date. Saturday delivery is possible. Once you have placed an order with us you will normally recieve the item within 7 working days if it is in stock. If your item is not in stock, we will inform you of when you can expect delivery. We will work with you to arrange a mutually acceptable delivery date which might mean a delivery date more than 7 working days after your order.